Registration requests

The WebIssues system administrator can enable an option that allows users to register new accounts. A new user has to provide the name, login and password, and the email address, which is verified by sending an activation message. Unless automatic approval of registration requests is enabled, registration requests must be approved by the administrator. During the approval, the projects to which the new user has access must be specified. Only then the user will be able to log into the system.


For more information about user registration, please refer to the section called “Logging into the system”. You will find more information about enabling and configuring user self-registration in the section called “Access settings”.

To see active registration requests that are waiting for approval, go to the Administration Panel and click Registration Requests. This function is not available in the Desktop Client.

Registration requests
Figure 5.9. Registration requests

To approve a registration request, select it from the list, and use the Approve Request command. Select the projects to which the user will have access and click OK. Note that the new user will always have access to all public projects, just like any other users. Because of this, if you use public projects, manual approval may not be necessary.

The approved registration request will disappear from the list, and a new user will appear in the list of user accounts, where you can change the name, permissions, settings and password, just like for accounts created directly by the administrator. The user will also receive an email notification that the request was approved.

To reject the selected registration request, use the Reject Request command. The request will be removed from the list, and the user will receive an email notification that the request was rejected.

If you want to receive automatic notifications about new registration requests that are waiting for approval, enter your e-mail in the self-registration options. For more information, see the section called “Access settings”.